Sizing & fit
Which sizes do you use?
All sizes are UK women’s sizes. Each product page has a size chart for that style.
How do I choose my size?
Measure your foot length in centimetres (see our size guide) and compare it with the size chart on the product page. Where a style has no confirmed foot lengths yet, the chart says so – contact us if you are unsure.
Orders & delivery
Do you deliver to the UK?
Yes. Available delivery methods and costs are shown at checkout before you pay. See shipping.
How long does delivery take?
[Add confirmed dispatch and delivery times]
How can I track my order?
See track your order.
Which payment methods can I use?
The payment methods available to you are shown at checkout. Payments are processed securely by Shopify.
Returns
Can I return my shoes?
Yes – you have the right to cancel an online order within 14 days of receiving it. Read our returns & refunds page for details.
Prices
Which currency are your prices in?
All prices are shown in pounds sterling (GBP).