If your shoes are not right, here is how returns work.
Your right to cancel
Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of the day after you receive your goods, without giving a reason. Let us know within that period via our contact page, including your order number. You then have a further 14 days to send the items back.
Refunds
We will refund you within 14 days of receiving the goods back (or evidence that you have returned them), using the original payment method. The refund includes the standard delivery charge you paid. We may reduce a refund if items have been handled more than necessary to check them – please try shoes on indoors on a clean surface.
Return postage
[State who pays return postage]
Return address
[Add the return address]
Exchanges
[Describe how size exchanges work]
Faulty items
If an item is faulty, you have rights under the Consumer Rights Act 2015. Please contact us with your order number and a photo of the problem.