Refund Policy
We want you to love your purchase. If you do not, you have 30 days from the date your order is delivered to ask for a refund or exchange.
How to start a return
Email info@EvieMapleBoutique.com with your order number and, if the item is damaged or not as described, a photo. We will reply within one to two business days with the next steps.
Condition of returned items
Items should be unused and in their original condition and packaging. Because many of our pieces are made to order, minor variations in colour, pattern placement and stitching are normal and are not a defect.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery and we will send a replacement or refund you in full, including return shipping.
Refunds
Once we receive and inspect your return we will refund the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer. Original shipping is free, so there is nothing to refund on shipping.
Return shipping
For returns that are not due to a damaged or incorrect item, the customer covers return shipping costs.
Cancellations
If you need to change or cancel an order, contact us as soon as possible. Once an item has gone into production we may not be able to cancel it.